Friday, July 15, 2005

Bank of America Sees Light

Great progress on the ATM situation:

Bank of America ATMs in California have adopted another reasonable solution. Now when you enter your card, you are asked in English to enter your PIN and press button A when complete... Below you are asked in Spanish to enter your PIN and press button B when complete.

So, you implicitly select your language, but are not explicitly asked for it. The extraneous button push is gone, subsumed into the PIN-enter button push. And if you tune out language text that you don't read, you would likely not even be aware that you were making a language selection.

I find this very satisfactory.


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